FAQ’s

1. Visit www.forest-md.com on your computer or mobile device. Create an account, if you have not already done so.
2. Log in to your account.
3. Browse (by products / concerns) and add items to your cart by selecting your desired product size and quantity before clicking “Add to cart” at the bottom of the product page.
4. To review the items in your cart, click the shopping cart icon on the top right corner of the page
5. If you have an applicable promo code, enter it and click “Apply coupon”. Discounts, if applicable, will be calculated thereafter.
6. Click on “Proceed to checkout” when you are ready to place the order.
7. Key in your billing and shipping details on the next page, and select your preferred shipping method. Self-collection is available during our operating hours.
8. Read and agree to Forest MD’s Terms & Conditions, before clicking “Place order”.
9. Select payment mode by “Credit Card (Stripe)” or “PayPal”. You do not need to have a PayPal account to make payment.
10. Complete the payment.
11. You will receive an email confirmation shortly after you have successfully made payment.

We accept Visa, Mastercard, AMEX and PayPal.

We are using PayPal as a payment gateway. You do not need to have a PayPal account to make payment. Select “Pay with Credit or Debit Card” when prompted, if you do not have a Paypal account.

You will receive an email, containing the order confirmation number, shortly after you’ve completed your purchase.

You will be able to check your order status via My Account > Orders if your order was made while you were signed in. Your order status should reflect “Processing” or “Completed”, and you will receive an order confirmation via email within an hour of placing your order.

Please get in touch with Forest MD’s Customer Service at 6738 9921, or email us at customercare@forest-md.com for us to check on this for you.

Please get in touch with Forest MD’s Customer Service at 6738 9921, or email us at customercare@forest-md.com for us to check and verify if your payment has gone through successfully.

Please get in touch with Forest MD’s Customer Service at 6738 9921, or email us at customercare@forest-md.com for assistance.

Orders cannot be cancelled once they are confirmed.

If you need to make changes to your shipping address, please get in touch with Forest MD’s Customer Service at 6738 9921, or email us at customercare@forest-md.com immediately. If your order has not been shipped, amendments may be possible.

Forest MD will not be liable for replacements or refunds for parcels that were delivered to incorrect addresses provided, and we suggest reviewing your shipping details before every checkout.

If you need to make changes to your order, please get in touch with Forest MD’s Customer Service at 6738 9921, or email us at customercare@forest-md.com immediately. If your order has not been shipped, amendments may be possible.

Should an item in your cart become unavailable, you will need to delete it from your cart before checkout.

You may reach out to Forest MD’s Customer Service at 6738 9921, or email us at customercare@forest-md.com, to be put on the waitlist and be notified once your desired product is back in stock.

Forest MD’s website is compatible with most mobile devices and browsers. We recommend that you restart your device and browser, and clear the browser cache before trying again.

If the problem persists, please get in touch with Forest MD’s Customer Service at 6738 9921, or email us at customercare@forest-md.com for assistance.

Orders are processed as usual on Saturdays.

We are closed on Sundays and Public Holidays, and seek your understanding in having your orders processed or shipped out the next working day.

Forest MD’s products are intended for personal and non-commercial use only. In the event of a bulk purchase, Forest MD reserves the right to conduct transaction verification processes relating to your order, reduce the quantity of your order, or decline your order.